Levels FAQs

Getting started with LEVELS
Can I download a free trial of Levels?

Yes! You can download a 15-day free trial here.

I already own a metering plugin, do I need Levels?

Levels offers a unique user experience aimed at saving you time and enhancing the experience of assessing the technical details of your mix. One thing that's for sure is that you don't have all the mixing and metering tools in one convenient plugin like Levels. Give it a go, download the free trial and see if you can't live without once your 15 days is up.

Do you offer a student / education / university discount?

We do! To request an educational discount:

  • Take a digital photo of your proof of academic status. For example a photo of your student ID, teacher ID or any valid documentation that confirms your academic status.
  • Email the photo to Sales@MasteringTheMix.com and we'll guide you through the next steps.
Will the education license expire?

No, Educational licenses will not expire. However, all education licenses are NFR (Not For Resale). Because of the amazing discounts, you cannot sell/transfer it to another person in the future.

Do I need the 32-bit or 64-bit installer? How do I choose?

Levels will automatically match the bitness of you DAW.

How many computers can I use Levels on?

As a default, you will be able to access Levels on one computer. If you would like to activate your purchase on a different computer Contact Us Here and let us know your circumstances.

How do I authorise Levels?

You authorise Levels in your DAW. Open Levels and click on the key icon in the top right corner. This will open a new window and will prompt you to enter your serial code.

Where can I find my serial code?

When you purchased Levels, you would have been sent a confirmation email with your serial number. Your serial code has this format... XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX

Do I have to authorise Levels in each separate DAW I use?

No. If, for example, you authorise your AU file for Logic, your VST file for Ableton will be authorised automatically.

Do I need to reinstall Levels if I demo’d and then purchased?

No. The trial version is the same as the full licensed version.

How do I uninstall Levels?

To uninstall LEVELS on Windows go to Control Panel then Programs and Features and locate the LEVELS program from the list. Double click and follow the on-screen instructions.

 

To uninstall LEVELS (AU VST 2 & 3) on Mac, delete the file located at...

Macintosh HD / Library / Audio / Plug-Ins / Components or VST or VST3.

To uninstall LEVELS (AAX) on Mac, delete the file located at...

Macintosh HD / Library / Application Support / Avid / Audio / Plug-Ins AAX.

Can I run Levels without an iLok?

Yes. Levels does not require any hardware.

Can I activate my software offline?

No. You need to be connected to the Internet. Once activated, you can use Levels offline.

Can I get a refund?

Mastering The Mix does not accept returns on LEVELS and will not reimburse a customer for any reason after a purchase has been made. We offer a 15 day trial period which you can take advantage of before you decide to purchase.

What operating systems is Levels compatible with?

OS 10.8 or later. Windows 7 or later.

Do you have any more plugins?

Not currently, however we are developing more as you read this!

Does Levels use a lot of computing power?

Not at all. We have optimised LEVELS so that it runs very efficiently without compromising quality.

The section icons are no longer clickable, what happened?

Your 15 day trial period ended. Click here to purchase a license.

How do I contact Levels support?

Use our contact form here.

Activation Error Codes
Below are the error codes that can be displayed when trying to activate LEVELS and what they mean.
  • Error Code 5 : The product key has already been activated with the maximum amount of computers.
  • Error Code 6 : The product key has been revoked.
I'm seeing this message - "OpenGL Core 3.2 required, click for support."
LEVELS uses your computers graphics card as much as possible to avoid using the CPU. To this end LEVELS requires OpenGL 3.2 compatible graphics card drivers (OpenGL 3.2 was introduced in 2009), please check your graphics card manufacturer for the latest drivers.
I'm seeing a black screen where the plugin graphics should be.

Unfortunately if your PC laptop has an Intel HD3000 integrated graphics chip or below then LEVELS will not work. That being said, many laptops have two graphics processors, an integrated one with the CPU and a separate Nvidia or AMD graphics card. If you just see a black screen for the plugin then most likely you will need to tell your PC to use the AMD or Nvidia card for your DAW application (e.g. Ableton).

See these tutorial videos:

 

Will LEVELS ever be on sale at a discounted rate?

We think LEVELS is priced pretty fairly, so as of now we’re not offering any discounts. If you want to write in and let us know why you deserve a discount, we’d be interested in reading that message.

Do you have any video tutorials?

We Do. Click the links below to view the tutorials

True Peak Tutorial

Dynamic Range Tutorial

Bass Space Tutorial

Can I buy LEVELS from a shop in my Country?

We have a number of authorised resellers around the world. Click here to see the resellers.

Camel Audio Alchemy Incompatibility on Windows

There is an incompatibility between Alchemy and LEVELS in the use of Intel's multi-threaded support on Windows. Unfortunately the only way around this is to make sure no instance of Alchemy is running in your DAW at the same time as LEVELS.

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