You can download the free trials, latest versions of our software and guides here.

Click Here for our support submission form.

We do! To request an educational discount:

1. Take a digital photo of your proof of academic status. For example a photo of your student ID, teacher ID or any valid documentation that confirms your academic status.

2. Click this link to send us an email.

Your license will activate your software on two computers. You can deactivate your licenses as many times as you like. Your license will always be transferrable to your new computer. You can deactivate yourself following these instructions. 

You authorise the plugins in your DAW. Open the plugin and click on the key icon in the top right corner of the software. This will open a new window and will prompt you to enter your serial code. If you are authorising a single module within ANIMATE you will need to select the module name from the drop down menu (i.e IGNITE).

No, Educational licenses will not expire. However, all education licenses are NFR (Not For Resale). Because of the amazing discounts, you cannot sell/transfer it to another person in the future.

There may be network adapters on the system that are disabled and our licensing system can’t read their hardware properties. If you can enable the network adapters and retry. You can disable them after and it should be OK.

To do this automatically you can run your DAW as admin (right click on the .exe and choose Run as administrator) once only and try authorising then.

If that doesn’t work then it will most likely be an issue with the WMI repository on your PC (https://en.wikipedia.org/wiki/Windows_Management_Instrumentation) that is used by our authorisation.

It may have been corrupted buy a virus or a cleaner utility. It will need to be rebuilt, it has probably been affecting other programs too. Certainly the authorisation process for the plugin will be broken.

It's a fairly simple process:

1. Log onto Windows with an administrator account, click Start, type services.msc in the Start Search box and press Enter.

2. In the right pane of the Service console, locate and right-click Windows Management Instrumentation, and then select Stop to stop the service.

3. Start Windows Explorer, and then locate the %SystemRoot%\System32\Wbem\Repository folder.

4. Backup and delete all the files in the %SystemRoot%\System32\Wbem\Repository folder.

5. Restart the computer.

The files that were deleted will be re-created when the computer restarts.

The installer will automatically match the bitness of you DAW.

No. The trial versions are the same as the full licensed version.

To uninstall one of our plugins on Windows go to Control Panel then Programs and Features and locate the [name of plugin] program from the list. Double click and follow the on-screen instructions.

To uninstall a plugin (AU VST 2 & 3) on Mac, delete the file located at...

Macintosh HD / Library / Audio / Plug-Ins / Components or VST or VST3.

To uninstall a plugin (AAX) on Mac, delete the file located at...

Macintosh HD / Library / Application Support / Avid / Audio / Plug-Ins AAX.

Yes. Our plugins do not require any hardware.

Yes! Follow these instructions. 

Mastering The Mix does not accept returns on software and will not reimburse a customer for any reason after a purchase has been made. We offer a 15 day trial period which you can take advantage of before you decide to purchase.

We only support Pro Tools 11 and above. 

Below are the error codes that can be displayed when trying to activate LEVELS and what they mean.

1: Fail (Wrong key, be sure to paste the key exactly as it was sent to you)

2: Invalid product key

3: The product needs to be activated.

4: Connection to the server failed. (No internet)

5: The product key has already been activated with the maximum number of computers.

9: The trial data has been corrupted, using the oldest date possible.

12:The trial extension has already been used.

13:The trial extension has expired.

17:Virtual Machine.

Our plugins use your computers graphics card as much as possible to avoid using the CPU. To this end our plugins require OpenGL 3.2 compatible graphics card drivers (OpenGL 3.2 was introduced in 2009), please check your graphics card manufacturer for the latest drivers.

For Intel GPU's (e.g. on may PC laptops): https://downloadcenter.intel.com

Nvidia: http://www.nvidia.com/Download/index.aspxAMD: http://support.amd.com/en-us/download

Unfortunately if your PC laptop has an Intel HD3000 integrated graphics chip or below then our software will not work. That being said, many laptops have two graphics processors, an integrated one with the CPU and a separate Nvidia or AMD graphics card. If you just see a black screen for the plugin then most likely you will need to tell your PC to use the AMD or Nvidia card for your DAW application (e.g. Ableton).

See these tutorial videos:

For NVidia: https://www.youtube.com/watch?v=PUBOYKICRso

For AMD: https://www.youtube.com/watch?v=oRbtTVv-4dA

We Do. Check out our Youtube channel here.

We have a number of authorised resellers around the world:

https://www.masteringthemix.com/pages/levels-resellers

Unfortunately LEVELS and REFERENCE are not compatible with Wavelab.

We have optimised our plugins so that they run very efficiently without compromising quality.

Some Windows users may get an error when trying to activate our products in Reason. 

It would seem that Reason is incorrectly handling a recoverable exception from within our 3rd party licensing system.

We have reached out to Propellerhead and given them instructions on how this might be fixed.

REFERENCE offers a unique user experience aimed at saving you time and enhancing the experience of utilising reference tracks. One thing that's for sure is that you don't have all the powerful tools in one convenient plugin like REFERENCE. Give it a go, download the free trial and see if you can't live without once your 15 days is up.

Unfortunately REFERENCE is not currently compatible with Wavelab on Mac or Windows.

REFERENCE will not work on Mac pros with ATI graphics on OS 10.8.5.

Levels offers a unique user experience aimed at saving you time and enhancing the experience of assessing the technical details of your mix. One thing that's for sure is that you don't have all the mixing and metering tools in one convenient plugin like Levels. Give it a go, download the free trial and see if you can't live without once your 15 days is up.

There is an incompatibility between Alchemy and LEVELS in the use of Intel's multi-threaded support on Windows. Unfortunately the only way around this is to make sure no instance of Alchemy is running in your DAW at the same time as LEVELS